Terms and Conditions

BSP Terms and Conditions Updated 2023

We at BSP are experts in radiator, fireplace and garden furniture restoration.

These terms and conditions apply to all orders and transactions unless otherwise notified to you by us in writing.

Meaning of some words used in our terms and conditions.

(A) ‘we’, ‘us’, ‘our’ is a reference to Blast Spray and Polish Limited
(B) ‘you’ is a reference to you as a customer
(C) ‘Services’ means (list the service you will provide)

(A) We have standard set prices as shown on our website these are subject to change without prior notice. All amounts stated (whether orally or in writing) are exclusive of VAT, which will be added at the rate currently in force.
(B) Quotes are valid for 14 days from the date of the written quote or email, and then they could be subject to alter.
(C) When placing an order with us you are accepting the conditions set out by us and you agree this will act as a legally binding contract.
(D) It is the customer’s responsibility to check all invoices, that they are correct to their specifications. We will not be held responsible for any invoice details that are incorrect unless they have been pointed out to us prior to customers receiving the goods.

(A) We currently accept BACS and Debit cards as a payment method, Credit cards are accepted subject to a 2% handling fee.
(B) All restoration orders are subject to a 50% deposit which is payable prior to any restoration work commencing, the balance is to be paid prior to delivery. All radiator sales must be paid for in full at place of order.
(C) Payment for goods must be paid in full and be cleared funds prior to us delivering your goods. Any goods that are not fully paid for will remain property of BSP until full, cleared payment has been received.
(D) You will be liable to pay a holding charge for any item that has not been collected and paid for after ten days of being notified (orally or in writing) the goods being ready. This charge is currently £10.00 an item per day.

BSP reserve the right to charge interest on any late payments at the rate of 4% above base rate i.e. if the base rate is 3% then our charge will be 7% per annum.Under the late payment of commercial data (interest) Act 1998.

(A) Once your order has been placed and work has commenced you will normally not be able to cancel the order, except where we agree or as otherwise provided for below.
(B) If we agree to cancel then you will be responsible for the cost of:
(BB1) Any of our time in performing the Services up to the date.

(BB2) any materials we are contractually committed to buying up to the date of termination of order (whether or not we need to pay for them before or after the date the contract between us and you is cancelled).
(C) In the circumstances stated in (B) above we will first deduct the amounts for which you are responsible from any deposit you have paid. Any remaining deposit will be returned to you. If the amount owing is greater than the deposit we will return invoice you for the amount in excess of the deposit.

Delivery;

(A) We are a relatively small workforce our time is best spent in the workshops getting the orders completed. This makes our business more efficient. We therefore arrange deliveries to be scheduled around our work load.

(B) You must be sure that you have checked the goods on delivery. We do not accept responsibility for any damage to goods after delivery.
(C) Deliveries that are arranged through ourselves we strive to get to you on time, but in certain circumstances we cannot be held responsible for cancelled or late deliveries.
(D) Drivers we use cannot carry goods into your property we offer a kerb side delivery service.
(E) If any scratches or damage is found then you must contact us within 48hrs of your item being delivered.

All information given to us is kept strictly private and confidential with BSP as a company. We would never supply your details without your consent to a third party.

Here at BSP we pride ourselves on giving you the very best service we have to offer. However if you feel we haven’t upheld this then we would request in writing a letter within seven days of you receiving your order detailing the nature of your complaint and we will endeavour to deal with it as promptly as we can.

These terms and conditions which form part of a binding contract shall be governed and construed by the Law of England and you and we agree to submit to jurisdiction of the court of England and Wales.

All our Radiator restoration work has a warranty against defects in material and workmanship for 12 months from the date of the invoice.

In the event of a failure due to a defect in material or workmanship, the original purchaser shall be responsible only for the cost of removal, delivery and re-installation. All additional parts & processes required to rectify will be covered by BSP.

This warranty applies to all refurbished radiators unless otherwise stated. The warranty covers the radiator and any parts that have been refurbished by BSP. This warranty does not apply to any product that has been repaired or altered in any way so as, in the judgment of BSP, to affect its stability or which has been subject to misuse, negligence or operating conditions in excess of those for which the radiator were designed. This warranty does not cover the effects of physical or chemical properties of water, steam, or other liquids used in the radiator.

Whilst BSP endeavour to remove all silt & debris from radiators during the flushing process customers should be aware that due to the nature & age of the radiators there may be some traces of silt we are unable to remove. Customers are advised to fit a suitable inline filter to the central heating system alongside a suitable inhibitor.

Our Recommendations

We can usually match any colour you give us. Please ensure you realise that colours represented on the internet and our website will vary slightly to the actual paint colour.

Radiators once polished should be kept oiled by applying a thin coat of light oil such as WD40 or similar, every 3 months this helps to prevent rust occurring giving it the protection it needs and keeps it looking ascetically pleasing.

Polished radiators we recommend should not be placed in a bathroom or kitchen or anywhere in the property that will have moisture in the air as this will cause the radiator to
rust. Never put damp clothes on one either again this will cause the radiator to rust.

Ensure you have a qualified plumber to install the radiators as not doing this will invalidate your guarantee with us.